Privacy Policy

1. Information we collect

Information you give us

• Contact & quote requests: when you fill out a form or contact us, we collect your name, email address, phone number, property address, home size, and any details you include in your message.
• Service & account information: if you become a customer, we keep records needed to serve you — property and equipment details, service history, appointments, and, if you use our online customer portal, your login email and account preferences.
• Communications: emails, calls, texts, and messages you exchange with us.

Payment information

Payments are processed by our payment provider, Stripe. Your full card number is entered directly with Stripe and is not stored on our servers. We retain limited, non-sensitive details such as the card brand, last four digits, and billing records needed to service your account.

Information collected automatically

• Usage & device data: when you visit our site, we and our analytics provider automatically receive standard information such as your IP address (used to estimate general location), browser and device type, pages viewed, referring pages, and dates/times of visits.
• Cookies: small files stored by your browser that help the site function and let us measure traffic (see Cookies & Google Analytics).

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide quotes and free in-home assessments;
• Schedule, perform, and follow up on maintenance services;
• Process payments, subscriptions, invoices, and receipts;
• Send service-related messages (appointment reminders, receipts, account notices) and, if you opt in, occasional updates;
• Operate, maintain, secure, and improve our website and services;
• Understand how our website is used so we can make it better; and
• Comply with our legal obligations and enforce our agreements.

3. Cookies & Google Analytics

We use cookies and similar technologies to keep the site working and to understand our website traffic. In particular, we use Google Analytics, a web analytics service provided by Google, to see how visitors find and use our site (for example, which pages are popular and how people navigate). Google Analytics sets cookies and receives usage data such as your IP address and browsing activity on our site. Google processes this information as described in its own policies.

You can learn more at the Google Privacy Policy and How Google uses information from sites that use its services. To opt out of Google Analytics across websites, you can install the Google Analytics Opt-out Browser Add-on.

Most browsers let you refuse or delete cookies through their settings. Some features of the site may not work as intended if cookies are disabled. Because there is no consistent industry standard for “Do Not Track” signals, our site does not currently respond to them.

4. How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only in these limited situations:

• Service providers who help us run our business and website, and who are permitted to use your information only to perform services for us — for example, Stripe (payment processing), Google Analytics (website traffic measurement), Amazon Web Services (secure hosting and email delivery), and mapping services used to display our service area.
• Legal & safety reasons: when we believe disclosure is required by law, regulation, or legal process, or is necessary to protect the rights, property, or safety of our customers, the public, or us.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data retention

We keep your information for as long as needed to provide our services, maintain your account and service history, comply with legal, tax, and accounting requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and trusted providers such as Stripe and Amazon Web Services. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your choices & rights

• Access & updates: you can review and update your account and contact details through our customer portal or by contacting us.
• Marketing messages: you can opt out of non-essential emails at any time using the unsubscribe link or by contacting us. We may still send you service-related messages (such as receipts and appointment notices).
• Analytics: you can opt out of Google Analytics using the browser add-on linked above, or by blocking cookies in your browser.
• Requests: depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below and we will respond as required by applicable law.

8. Children’s privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Third-party links

Our site may link to other websites (for example, our Google Business Profile). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be posted on this page. Your continued use of our website or services after an update means you accept the revised policy.

11. Contact us

If you have questions about this Privacy Policy or your information, please reach out: